Technical Support
For integration, billing, model activation, orders and production issues, please include Request ID, account email, time range and reproduction steps.
Response within 24h on business days
Contact
Contact Us
GoesAI provides dedicated technical support channels for enterprise customers. Please include Request ID, account email, time range and reproduction steps.
Business Partnerships
For enterprise procurement, private deployment, invoicing and SLA customization, please specify team size, use case and expected volume.
Reply within 1-3 business days
Security & Compliance
For vulnerability reports, Key leaks, abnormal charges and abuse issues, please avoid public disclosure and submit the scope of impact.
Urgent issues within 4h
Recommended for Ticket Submission
- Request ID (X-Request-Id)
- Account email or first 8 chars of Key
- Time of issue (with timezone)
- Model name and request parameters
- Full error response or status code
- Reproduction steps and expected result
Need to verify integration first? Copy the cURL example from Quick Start, then check current service status on Service Status.